Seniors Money,

At Seniors Money Mortgages (Ireland) DAC (‘Seniors Money’) we have been helping people in
Ireland to safely release equity from their homes for over 15 years. We take a careful, honest and
personal approach to equity release. We have helped thousands of Irish residents to release
equity from their homes and continue to do so through our retail lending division, Spry Finance.
We are fully regulated and have a proven track record, both in Ireland and internationally. We
commit to maintaining your loan account or reversion agreement in a safe and transparent
manner.

Seniors Money Mortgages (Ireland) DAC trading as Seniors Money, Spry and Spry Finance is
regulated by the Central Bank of Ireland. It is authorised by the Central Bank of Ireland as a Retail
Credit Firm.

It means that the ownership of your lifetime loan account has transferred to Seniors Money. In the
case of a reversion agreement, the management and administration of your agreement has
transferred to Seniors Money. Your rights are not impacted and the existing terms and conditions
of your agreement will remain the same. All legal and regulatory protections remain in place and
you will benefit from the tried and tested consumer protection policies and procedures that
Seniors Money provides for all its clients. Your loan account or reversion agreement will be
serviced by us. We will respond to your requests and issue future correspondence to you in
relation to your account.

The transfer does not impact the existing terms and conditions of your lifetime loan account or
reversion agreement.

Seniors Money has become a data controller of your personal data in respect of your lifetime loan
account or reversion agreement. We have been provided with all the information you have given
to the previous loan owner or service provider in connection with your account. We will use your
personal data to: administer your lifetime loan account or reversion agreement; comply with our
legal obligations; exercise our rights; and further our legitimate business interests.

For further details in relation to our Data Privacy Policy and your Data Protection Rights please
visit our website at: https://www.seniorsmoney.ie/privacy/

Yes. Seniors Money is here to support you as the new owner of your lifetime loan account or
home reversion agreement. If you have any queries, including all enquiries, requests or concerns
regarding the status of your account please contact our Customer Care Team by calling (01) 261
5400 or emailing [email protected].

Please contact Seniors Money’s Customer Care Team by calling us at (01) 261 5400 or emailing
[email protected]. Our lines are open from 9:00 a.m. to 5:00 p.m. Monday to Friday
and we will always be happy to hear from you.

It is not an obligation of your lifetime loan account to make regular repayments. However, should
you wish to do so, Seniors Money will collect any repayments you make in line with the terms of
your lifetime loan agreement.  If you wish to pay by Electronic Funds Transfer (EFT) please contact
us and we will provide you with our banking details.  For further details please contact Seniors
Money’s Customer Care Team by calling (01) 261 5400 or emailing [email protected]

If a third party is acting on your behalf they may continue to do so. Seniors Money will rely on any
Third Party Authorisations provided to us by the previous loan owner or service provider. To
ensure that our records are up to date, we would request that you provide us with a new Letter of
Authority (LOA). A LOA can be requested by calling (01) 261 5400 or emailing
[email protected].

At Seniors Money each of our customers is important to us, and we believe that you have the right
to a fair, swift and courteous service at all times. We hope we never let you down but, if we ever
do, we have a robust complaints procedure that you can follow. To report a complaint you can
write to us at:

Seniors Money
Customer Care Team
PO Box 12998
Tallaght
Dublin 24

Alternatively, you can ring us on (01) 261 5400 or email us at [email protected].
For further details in relation to our complaints procedure please visit our website at:
https://www.seniorsmoney.ie/feedback-complaints/

You can contact Seniors Money’s Customer Care Team by calling (01) 261 5400 or emailing us at
[email protected]. Our phone lines are open Monday-Friday 9am-5.00pm.

Your complaint is not impacted by the transfer of your lifetime loan account or reversion
agreement. If it was not resolved prior to the transfer to Seniors Money, the previous loan owner
or service provider will continue to review and manage your complaint until it is resolved.